4.2.2.4 Manage External and Miscellaneous Charges : Manage External and Miscellaneous Charges Detailed Process Model Description : 6.1 Highlight Bill Exceptions

6.1 Highlight Bill Exceptions
Reference: Manage External and Miscellaneous Charges Process Model - Page 3 for the associated business process diagram.
Groups:
Actor/Role: CC&B
Description: If a Bill cannot be completed, CC&B creates a Bill in "error" status with a message that is analyzed by a CSR or Authorized User. Typically errors are caused by missing or incomplete data.
Process Names

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