4.2.2.4 Manage External and Miscellaneous Charges : Manage External and Miscellaneous Charges Detailed Process Model Description : 2.3 Request Delete Bill

2.3 Request Delete Bill
Reference: Manage External and Miscellaneous Charges Process Model - Page 1 for the associated business process diagram.
Actor/Role: CSR
Description: During the review process it is determined the Bill Segment was created incorrectly or by mistake. The CSR or Authorized User requests to delete the Bill or Bill Segment. When a Bill has only one Bill segment, the Bill and the corresponding segment are deleted at the Bill level. Note: The Bill can be deleted prior to completion when Bill Segments are Freezable or in Error status

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