Reference: Manage External and Miscellaneous Charges Process Model - Page 1 for the associated business process diagram.Actor/Role: CSRDescription: After review, the CSR or Authorized User identifies a problem with the generated Bill Segment. The CSR or Authorized User, based on established business rules then adds or changes the data used for the Bill Segment calculation. There are no specific restrictions on changes that could be done across the application to fix the problem and create the correct Bill Segment.
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