4.2.2.4 Manage External and Miscellaneous Charges : Manage External and Miscellaneous Charges Detailed Process Model Description : 3.6 Request Undo Cancel Bill Segments

3.6 Request Undo Cancel Bill Segments
Reference: Manage External and Miscellaneous Charges Process Model - Page 2 for the associated business process diagram.
Actor/Role: CSR
Description: The CSR or Authorized User has the option to undo the pending Cancel Bill Segments. Prior to the cancellation the CSR or Authorized User determines the Bill Segments should not be canceled, and uses the Undo function.

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