Reference: Manage External and Miscellaneous Charges Process Model - Page 2 for the associated business process diagram.Actor/Role: CSRDescription: The CSR or Authorized User evaluates the Account and reviews the Bill for accuracy. The Bill may not be in a Complete status. Some data may be missing or has incomplete information. At times it may be necessary to reopen the most recent Bill. Possibly a payment or adjustment was not included in the original Bill. A Bill Segment may need canceling and changes reflected in a new Bill.
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