4.2.2.4 Manage External and Miscellaneous Charges : Manage External and Miscellaneous Charges Detailed Process Model Description : 1.3 Request Generate New Bill Segments

1.3 Request Generate New Bill Segments
Reference: Manage External and Miscellaneous Charges Process Model - Page 1 for the associated business process diagram.
Actor/Role: CSR
Description: The Manual billing process consists of several steps. The first step is to request system to calculate and create the Bill and Bill Segment. The CSR or Authorized User requests to generate a new online Bill. This online Bill may contain one or more segments. If only one Service Agreement exists for the Account, then only one Bill Segment is created.
Note: The Generate function is used when creating a new Bill, Bill Segment, or re-generating an existing freezable or error segment. Note: A deleted Bill Segment may be generated again once information is changed.

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