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Oracle Utilities Customer Care and Billing Release 2.5.0
4.2.2.4 Manage External and Miscellaneous Charges
Brief Description
Actors/Roles
Business Process Diagrams
Manage External and Miscellaneous Charges Detailed Process Model Description
1.1 Evaluate Customer Account Eligibility for Bill
1.2 Enter Specific Data for Bill Segments Calculation
1.3 Request Generate New Bill Segments
1.4 Identify Billable Charges to Be Billed
1.5 Determine Bill Period Consumption Period
1.6 Apply Rates to Calculate Charges
1.7 Apply Rates to Calculate Additional Charges
1.8 Create BS Details and Bill Segments
1.9 Create Financial Transactions
1.9.1 Format Online Presentation
2.0 Review Generated Bill Segment(s)
2.1 Request Changes for Recalculation of Misc Charges Bill
2.2 Update Information
2.3 Request Delete Bill
2.4 Delete Bill
2.5 Request Delete Specific Bill Segments
2.6 Delete Bill Segments
2.7 Request Freeze Bill Segments
2.8 Freeze Bill Segments
2.9 Freeze FT
3.0 Initiate Payment Process to Service Provider
3.1 Request Cancel Frozen Bill Segments
3.2 Update Bill Segments to Pending Cancel
3.3 Request Finalize Cancel Bill Segments
3.4 Update Bill Segments to Canceled
3.5 Request Cancel Billable Charge
3.6 Request Undo Cancel Bill Segments
3.7 Return Original Bill Segments to Frozen
3.8 Request Add Bill Messages
3.9 Add Bill Messages
4.0 Request Complete Bill
4.1 Create Bill Messages
4.2 Transfer Customer's A/R to Service Provider
4.3 Add Adjustments, Payments, Bill Corrections to Affect Bill Amount
4.4 Determine Due Date, Credit Review Date
4.5 4.3.1.1d CC&B v2.5 Manage Autopay
4.6 Create Additional Required Bill Messages
4.7 Create Update Bill with Completion Details
4.8 Review Bill
4.9 Make Necessary Changes for Bill
5.0 Request Reopen Bill
5.1 Update Current Bill to Reopen
5.2 Request Changes to Impact Balance
5.3 Update Balance
5.4 Extract Bill for Printing
5.5 Print Bill
5.6 Send Bill to Customer
5.7 Receives Bill
5.8 Select Accounts for Open Bill Cycle
5.9 Check Eligibility for Batch Billing
6.0 Highlight Bill Segment Exceptions
6.1 Highlight Bill Exceptions
6.2 Identify Bill Segments in Error Status
6.3 Create Bill Segment Exceptions To Do
6.4 Evaluate and Investigate Error
6.5 Resolve Error
6.6 Update Data
6.7 Request Complete To Do
6.8 Complete To Do Entry
6.9 Identify Bills in Error Status
7.0 Create Bill Exceptions To Do
3.0.1 Evaluate Request to Create Payment to Service Provider
3.0.2 Determine Amount
3.0.3 Create Adjustment for Service Provider
3.0.4 Send Financial Information
3.0.5 Receive and Process Financial Information
3.0.6 Send Payment Information
3.0.7 Process Received Payment Financial Information
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