4.2.2.4 Manage External and Miscellaneous Charges : Brief Description : Actors/Roles

Actors/Roles
The Manage External and Miscellaneous Charges business process involves the following actors and roles:
A/P A/R Software: Accounts Payable or Accounts Receivable Software (General Ledger)
CC&B: The Customer Care and Billing application.
Customer: Utility Company Customer
CSR: CSR or Authorized User of the Customer Care and Billing application.
Document Management Software: Document Management Software that allows create and maintain paper or paperless documents and manage document workflow.

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