4.2.2.4 Manage External and Miscellaneous Charges : Manage External and Miscellaneous Charges Detailed Process Model Description : 6.5 Resolve Error

6.5 Resolve Error
Reference: Manage External and Miscellaneous Charges Process Model - Page 4 for the associated business process diagram.
Actor/Role: CSR
Description: The CSR or Authorized User resolves the error and enters information in CC&B.

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