Reference: Manage External and Miscellaneous Charges Process Model - Page 1 for the associated business process diagram.Actor/Role: CC&BDescription: The Bill Segments and associated Financial Transaction are frozen in CC&B. The Bill Freeze Option on the Installation Options controls when a Service Agreement's balance and General Ledger is affected by the Bill Segment and must be configured to meet the organization's accounting practices. This step can be executed from online and batch processing
• Manual Process: CSR or Authorized User initiates process when he/she requests to Freeze Bill Segments created for Service Agreement.
• Automated Process: This is a component of batch billing process and gets executed as a part of scheduled batch billing process that runs periodically. Functionality is the same as described in Manual process.
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