4.2.2.4 Manage External and Miscellaneous Charges : Manage External and Miscellaneous Charges Detailed Process Model Description : 5.0 Request Reopen Bill

5.0 Request Reopen Bill
Reference: Manage External and Miscellaneous Charges Process Model - Page 2 for the associated business process diagram.
Actor/Role: CSR
Description: The CSR or Authorized User determines to reopen a Bill for the Customer's account.

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