4.2.2.4 Manage External and Miscellaneous Charges : Brief Description

Brief Description
Business Process: 4.2.2.4 CC&B v2.5 Manage External and Miscellaneous Charges
Process Type: Sub-Process
Parent Process: 4.2.2 CC&B v2.5 Manage Bill
Sibling Processes:
This process describes Billing for External and Miscellaneous services. This process takes place in following situations:
Most bills are produced in a Batch Billing process. If errors are detected, the Bill is saved with an error status for review. The CSR or Authorized User can create Bills manually if required. If a Bill is generated as valid but has missing or incomplete information, the CSR or Authorized User has the ability to modify the bill.
The Bill contains information about financial activity since the last time the customer was billed. The Bill includes information for Payments, Adjustments, and Bill corrections in addition to the current Bill information. The organization can communicate pertinent information to the customer through the use of Bill messages.
When bill is successfully completed the company makes it available for Customer.

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