4.2.2.4 Manage External and Miscellaneous Charges : Manage External and Miscellaneous Charges Detailed Process Model Description

Manage External and Miscellaneous Charges Detailed Process Model Description
This section provides a detailed description of the “Manage External and Miscellaneous Charges” business process, including:
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1.0 Search for Customer
Reference: Manage External and Miscellaneous Charges Process Model - Page 1 for the associated business process diagram.
Actor/Role: CSR
Description: Upon receipt of request or inquiry for Billing the CSR or Authorized User accesses Control Central Search to locate the customer in CC&B.

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