4.2.2.4 Manage External and Miscellaneous Charges : Manage External and Miscellaneous Charges Detailed Process Model Description : 6.4 Evaluate and Investigate Error

6.4 Evaluate and Investigate Error
Reference: Manage External and Miscellaneous Charges Process Model - Page 4 for the associated business process diagram.
Actor/Role: CSR
Description: The CSR or Authorized User will review the Bill Segment error and supporting information in CC&B. Account, Service Agreement, and Billing History are some of the areas reviewed. Typically errors are caused by missing or incomplete information. Based on established business rules, the CSR or Authorized User investigates possible solutions or workarounds for the missing or incomplete information.

© 2011 Oracle and/or its affiliates. All Rights Reserved