4.2.2.4 Manage External and Miscellaneous Charges : Manage External and Miscellaneous Charges Detailed Process Model Description : 1.1 Evaluate Customer Account Eligibility for Bill

1.1 Evaluate Customer Account Eligibility for Bill
Reference: Manage External and Miscellaneous Charges Process Model - Page 1 for the associated business process diagram.
Actor/Role: CSR
Description: CC&B provides the CSR or Authorized User with valuable insight and overall analysis of the Customer's financial situation. The CSR or Authorized User evaluates the Customer's Account. Account Financial History, Premise and Service Agreement Billing History, Credit Rating, and Credit and Collection History may be reviewed. Control Central Alerts and other Dashboard information assist the CSR or Authorized User in determining eligibility for adding new Bill or any rebilling based on established business rules.
Available Algorithms
Entities to Configure

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