4.2.2.4 Manage External and Miscellaneous Charges : Manage External and Miscellaneous Charges Detailed Process Model Description : 2.1 Request Changes for Recalculation of Misc Charges Bill

2.1 Request Changes for Recalculation of Misc Charges Bill
Reference: Manage External and Miscellaneous Charges Process Model - Page 1 for the associated business process diagram.
Actor/Role: CSR
Description: After review, the CSR or Authorized User identifies a problem with the generated Bill Segment. The CSR or Authorized User, based on established business rules then adds or changes the data used for the Bill Segment calculation. There are no specific restrictions on changes that could be done across the application to fix the problem and create the correct Bill Segment.

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