4.2.2.4 Manage External and Miscellaneous Charges : Manage External and Miscellaneous Charges Detailed Process Model Description : 3.1 Request Cancel Frozen Bill Segments

3.1 Request Cancel Frozen Bill Segments
Reference: Manage External and Miscellaneous Charges Process Model - Page 2 for the associated business process diagram.
Actor/Role: CSR
Description: The Bill Segments may need to be canceled and not created again. The customer's balance should not be impacted by the original transaction. The CSR or Authorized User initiates the Cancel function.
Entities to Configure

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