Brief Description Business Process: 4.2.2.4 CC&B v2.5 Manage External and Miscellaneous Charges Process Type: Sub-Process Parent Process: 4.2.2 CC&B v2.5 Manage Bill Sibling Processes: • 4.2.2.2 CC&B v2.5 Manage Meter Charges • 4.2.2.3 CC&B v2.5 Manage Item Charges • 4.2.2.5 CC&B v2.5 Manage Loan Charges • 4.2.2.6 CC&B v2.5 Manage Deposit Charges • 4.2.1.6 CC&B v2.5 Receive External Charges • 4.2.1.7 CC&B v2.5 Apply External Charges • 4.3.1.1 CC&B v2.5 Manage Payments This process describes Billing for External and Miscellaneous services. This process takes place in following situations: • Some Utility Companies practice receiving charges or consumption calculated by Third Party Service Provider and presenting them on the customer's bill along with own charges. These charges called "pass through" charges and Utility Company creates bills for these charges as soon as Third Party Service Provider provides External Charges ("Pass Through" charges) details. Refer to 4.2.1.7 CC&B v2.5 Receive External Charges process for details. • Utility Company provides the service that occurs outside of main course of business and needs to include charges for the provided service into the one or more Customer's bills. Most bills are produced in a Batch Billing process. If errors are detected, the Bill is saved with an error status for review. The CSR or Authorized User can create Bills manually if required. If a Bill is generated as valid but has missing or incomplete information, the CSR or Authorized User has the ability to modify the bill. The Bill contains information about financial activity since the last time the customer was billed. The Bill includes information for Payments, Adjustments, and Bill corrections in addition to the current Bill information. The organization can communicate pertinent information to the customer through the use of Bill messages. When bill is successfully completed the company makes it available for Customer.